It all starts with a conversation. We’ll listen to your goals, dreams, and challenges for your space. This no-pressure call helps us understand if we’re a good fit to bring your “New Day” to life and allows you to get a feel for our team.

A project lead will visit your home. We’ll discuss your ideas in detail, take initial measurements, and explore possibilities. We focus on understanding how you live so we can craft a design and plan that’s both beautiful and functional for your life.

You’ll receive a detailed, fixed-price proposal outlining the scope of work, a realistic timeline, and a clear investment breakdown. We include concept sketches or mood boards to ensure we’re perfectly aligned before any work begins. No surprises, just clarity.

Once you approve the plan, we gather for a formal kickoff. We’ll review schedules, finalize material selections, discuss site logistics, and introduce you to your dedicated Project Manager. This step ensures everyone is on the same page for a smooth start.

Your Project Manager becomes your single point of contact, overseeing the skilled trades and daily operations. You’ll receive regular updates via your preferred method (app, email, or call). We protect your home with diligent cleanup and maintain open communication every step of the way.

We don’t just leave you with keys. We provide a customized binder with all product manuals, care instructions, and our robust warranty information. We follow up to ensure everything is perfect, because our relationship continues long after the last tile is set.